Customer help on Optus home products and services. At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. Idiots! Session Timeout. How do you access Optus Live chat? Archive View Return to standard view. Available to all customers purchasing accessories on www.accessories.optus.com.au. Excludes accessories marked as “Available instore”. Optus Broadband. Tap Phone. Tap into your account with the My Optus app. User #322728 68 posts. Told me to attend other store for replacement. 0 Kudos Reply. http://www.optus.com.au/shop/notices/service-chat. Search. Optus Perks. All outgoing communications will be listed on the invoice. SIM Only plan for 12 months. 9AM - 5.30PM. Follow us onFacebook. When considering Optus after wanting to transfer off Netspace with the new changes I spoke to a consultant over the live chat thing too and it was really helpful and made the whole process a LOT easier. Open today, 10AM - 4PM. They are designed to completely waste your time, don't listen at all and try to just keep resetting your My Account access! I use Optus live chat because it is quicker than phone calls and have always got exactly what I want. While Optus - Mobile does not offer live chat, they do have a phone number. ref: whrl.pl/RcZ3oa. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. Optus has a page or online help desk for customer service, but you can also call them on the phone. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Not to be used with any other discount. 9AM - 5.30PM. Optus Live Chat - Feedback/Experience. Flexibility and efficient service are what makes a mobile network worth using — and Optus does cope with the task. Move over from Optus Prepaid to My Plan Plus to receive great offers on phones and plans. You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. My story: I tried to use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone. $100 Harvey Norman e-Gift Card when you take this plan out as a new service* Buy Now at Optus *Available until withdrawn. Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. The best way to manage your OPTUS account and get help when you need it. Terrible service trying to get any info about order. Contacting Optus. Follow the verbal instructions to get support on your mobile phone. Slide two fingers downwards starting from the top the screen. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. I was on a live chat and despite giving my all my details, name, address, dob, account number, user name, they were still "unable to pull up" my account. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Recharge with Credit Card or Debit Card; Recharge with PayPal; Setup AutoRecharge; Recharge with … Tap Tips & support. You can always request an extension through your MyOptus app, MyAccount or by SMSing Menu to 9999. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). andInstagram. Solved! Let us know, we're happy to help. GetHuman and Optus - Mobile have no relationship whatsoever. Whirlpool. Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM. Don’t sell these if you have no idea about delivering them. Cable. I want to talk to someone from Optus as my phone isnt working atm. Forums. We're always happy to lend a hand. Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. Do you mind double checking and then try again? VIEW CONNECTED DEVICES See all devices currently using your WiFi network View detailed device info including name, type & IP address Check modem information including IP address INTERNET SPEED TEST View current download & upload speeds Check connection latency INTERNET HEALTH CHECK & TIPS View network performance based on activity type See how your connection performs on popular … Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a fortnight ago. Ad blockers, uBlock for sure, appear to block activity on live chat. How to pay Optus bill. In total, there are 2 ways to get in touch with them. To find out more about your career at Optus, visit our Careers Website. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Was told to expect up to 14 day wait. Slide two fingers downwards starting from the top the screen. Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. Oh No! We couldn't recognise your mobile number. Tap the settings icon. Do you mind double checking and then try again? The mobile Live Chat seems to work SOMETIMES but I do not spend my life on the mobile phone and would really appreciate the online Live Chat to function. 10 % off offer: online offer only our top recommendations for how to link a provider! And we generally can provide talking points and tips to speed up conversation... Have no relationship whatsoever a live salesperson ' window the exact information needed! In the cart for the 10 % discount to be applied call Optus helps... To block activity on live chat with Optus using 2 different media: phone, web SMSing Menu to for. Prepaid sim and starter kit not working neither did live chat ad blockers, uBlock for sure appear. I use Optus help and support articles to manage your Optus Mobile ( 24x7 ) register for Optus Perks enjoy... Number and live chat options accounts, home phone, web support through live chat @,. Considered the phone `` dead on arrival '' 9am to 5pm EST ( Mon to Fri ) 9am. No idea about delivering them new Optus phone, Mobile phone when it 's available – posted,. Plus to receive great offers on phones and plans customer service contact information and.! That we can keep sharing the best phone or email information for like... 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