Tog’s santoku full-tang knife features a tremendously sharp Japanese steel cutting edge and 10 antimicrobial copper layers give the blade its characteristic orange stripes. And they don’t respond to requests for a refund. Have no way to contact the company and am overall really disappointed.Having read through the other, similar complaints I am even more angry at this company. You can choose a length between 4 inches to 9 inches and … I have not been waiting as long as some other people (yet!) All rights reserved. Thank you for your review. This site is an absolute scam. Merry Christmas and all be safe. Don't waste your time or money. My latest knife purchase was from Santoku Knives an I am very happy with it. The knife is fully forged from a single piece of German steel for excellent strength and the wide scalloped blade nimbly handles even the toughest root vegetables. Santoku knives are between 5-8” long and chef knives are usually 8-10”. It is an elegant blade, with the unique olive-wood handle, 67 layers of Damascus steel covering the Japanese VG10 steel core and hammered surface testifying to the quality. We put some of the best tools on the market to the test, with everyone from amateur home cooks to seasoned chefs trying them out with a range of ingredients, including delicate fish, great chunks of meat and some notoriously tough root vegetables. Email address is a re-router in Texas. While we don't offer a huge selection, we do offer some of the most unique knives available online! I realised that my order information was sent to an old and therefore inactive email address and have asked several times if I they can instead send the tracking information to my correct one and again - NO RESPONSE. This is a beautifully traditional Japanese knife that offers outstanding performance in modern kitchens. Royal Mail tracking doesn’t work, my advice to you all contact your card provider and start a charge back!!! Start your Independent Premium subscription today. Considering that the knives were intended as a birthday present, there are no positive points about my purchase from santokuknives.co.uk. Selling cheap knifes and stupid prices. All that arrived after six weeks is the cheap knife block and not the expensive knives. Of all the tools in a chef’s armoury, the knife wields perhaps the most power. Although you may finally receive some products in the post in the future, their quality will almost certainly be compromised. Avoid this company. They all come from China, none of them have contact details, they all have reviews claiming they are scams. Santoku knives … Santoku knives became an overnight sensation in the United States in the early 2000s, when Rachael Ray declared on TV that she loved her Wüsthof model. Therefore, if you’re looking for a single knife to fulfill all your cutting, chopping, slicing, and even carving needs, this could be a good bet! Don't be fooled like I was.Update: A few days later and I've now been given a DHL tracking reference which doesn't work either! If respecting tradition and attention to detail are important to you, this knife is sure to pique your interest. It feels lightweight, yet possesses the outstanding quality one would expect of a Wusthof knife – which are favoured by leading chefs, including Gordon Ramsay. Santoku knives … It also has a full tang, where the blade extends from the tip of the knife through the length of the handle, for extreme robustness and greater balance. They love japanese knives and i was excited to buy them some from this company to add to their collection. The keen blade and comfortable handling of the Wusaki santoku knife means it has become the tool we automatically go for when needing to cut in the kitchen – it is our Best Buy hands down. They will mislead you repeatedly until you finally accept that inadequate product may or may not arrive in the post weeks after you ordered.Do not believe santoku knives responses to any of these reviews. The Kamikoto 7 inch Santoku Chef Knife is corrosive resistant and is made by master knife … Rubbish experience so far I have contacted this company on several occasions regarding delivery of knives i have bought for my parents. The santoku is similar to a chef’s knife and a great allrounder, which we got into a very rhythmic chopping motion with. I ordered knives and a knife block in early November in plenty of time to arrive for Christmas. They take your money, give you a fake tracking number and then keep saying that refunds not available as 'goods are in transit'. The slightly curved blade makes it easy to rock the knife on a chopping board and the full-tang design with ergonomic handle ensures great balance. Again, probably because the company is only based in China!This is not a UK based company. I ordered a £89.99 knife set for Christmas for my dad on the 30th November, received no tracking information or order confirmation and have contacted customer services a number of times, they take days to reply and are deliberately unhelpful. I have benn working as a chef for the last 20 years.I have seen bought and used a lot of knives, and I mean a lot. Once the cook has got the cutting technique down, the santoku knife should almost dance its way through any task – it is an art when performed with flair. Want an ad-free experience?Subscribe to Independent Premium. The blade is rated at 60 HRC in the Rockwell hardness scale, and it made light work of watermelons and butternut squash. Also Read: Best Carving Knife Reviews And Buying Guide. Santoku is an online supplier of high quality and unique knives, we deliver them straight to your doorstep. Wish I checked Trust Pilot first but stupidly became less vigilant during the Christmas hype. KOI ARTISAN Santoku Chef Knifes - 5 Inch Razor Sharp Blade Santoku Knife, Japanese Kitchen Knives High Carbon Stainless Steel Chef Knife – Stain and Corrosion Resistant 4.7 out of 5 stars … While this is very striking, it is so much more than simply a pretty face. It has become our tester’s favourite knife for almost all cutting tasks and remains razor sharp even with prolonged heavy use. Furthermore, they only respond to messages around 1am - 10am UK time. Got bored so reported it to Barclaycard. Looks like I’ve fallen for the same scam .... same email as everyone else blaming flights out of China which is nonsense as I work in retail! Complete and utter shysters who have completely spoiled what should have been a thoughtful present. It is also a steal at just over a fiver. A great Santoku knife can set you back hundreds of pounds, but it doesn’t need to – especially if it’s only for home use. This is a superior quality knife at a reasonable price. This product is not one, but two santoku knives – and it is a bargain. There is no customer service number or other means of contacting them and they don’t respond to you on Twitter. A new chef's knife from Misen promises the best of both knives, making giant-killer claims about innovative geometry, high-grade steel, a santoku-style blade angle, and free sharpening … You must think people's heads zip up the back. And, as if that was not enough, the set also comes with a 10-year guarantee. Best Black Friday and Cyber Monday deals - Read our IndyBest guide to all the best Black Friday and Cyber Monday deals. They can also handle almost all ingredients, including meat, fish and vegetables. A square, smooth tip makes it especially unique in terms of design but it easily matches the cutting performance of the other blades we tried. I knew to expect delays but I can now not even access the tracking. Covid/younameit is not an excuse for lack of customer updates & services, especially when the products are so expensive. No contact about the delivery except a fake text message from "royal mail". They are very good at making their company seem legitimate. The 56-58 HRC rating means the blade stays sharp for a long time, but it is also easy to work with when the time comes to whet the 15-degree cutting edge. Probably because the entire company is 8-10 hours ahead in a China time zone. This Rachael Ray Santoku Knife is a great and ergonomic choice for who seeks top quality for a fair price. Johnny, This company is giving me the run-around. All of the feedback that we receive is extremely important to us. We loved the feel and grip of the smooth polyoxymethylene handle and found the chromium-molybdenum-vanadium steel blade to be super sharp and durable. … Their address does not exist in Leicester. The first difference you’ll probably notice is the size. This blade is designed … Read our full mailing list consent terms here. We may earn commission from some of the retailers, but we never allow this to influence selections, which are formed from real-world and expert advice. So, all of a sudden it's a whole new set of excuses. The company registered at the Leicester address on their website is called Bac2Bac Ltd; "Nature of business: Retail sale via mail order houses or via Internet". It also seems to be a hair salon called Coach House Hair Boutique. We liked how lightweight this knife was and also that we could pop it into the dishwasher after use. Order #5825, Still waiting on my knives 6 weeks later. Despite repeated emails they are doing nothing to resolve the issue. IndyBest product reviews are unbiased, independent advice you can trust. Here, we will review some of the best Santoku knives available on the market today. The result is a unique knife every time, and this is highlighted with the number marking on each one. This revenue helps us to fund journalism across The Independent. This is a worthy investment if cooking is your bag. Out of all the available brands in the market today, the Mercer brand stands tall with all its products being of … Ordered a knife before reading the website reviews, website is a massive con. ! © 2020 Trustpilot A/S. The first product on our list is from Kai and the good part is that you get a lot of options in the Santoku Knife offered by this brand. We respond to all the tickets within 24 hrs. I am hoping this sight is not a con as I have ordered a few bits, Aweful experience. Victorinox makes a variety of chef’s knives, and this has one of the highest specs. Avoid like the plague - order from a decent retailer! According to the reviews that we read, this Orient knife set – which includes a utility blade, paring knife, and a stainless steel knife for chefs – is one of the most impressive on the market. However, Santokuknives would not provide any instructions for return/refund or reassurance that I would get my money back. It makes cutting effortless for amateur cooks and experienced chefs alike and would be an ideal introduction into the world of santoku knives for those looking to buy their first one. Ordered a JAPANESE SANTOKU CHEFS KNIFE on 22/11/20 as a xmas gift based on good reviews on their website and delivery time of 10 to 15 business days.It is now 23 days since I paid and despite repeated requests for tracking info all I have is a Royal Mail tracking number which has shown as unknown on www17track.net website.In view of the fact that is well past the delivery promise date and it was a gift for xmas it will be a pointless delivery as it is not even in the UK yet.Not sure wether I have been scammed I have certainly been let down.Have raised a dispute with paypal. Offering a number of features and sleek design, it makes an … Zelite Infinity 7” Santoku Knife Review This blade is beautiful as well as functional. Please refund me immediately. The tracking number provided doesn’t work. The one we tested has a rubber handle, but you can buy a wood … I cannot believe the positive reviews are genuine and it wouldn't surprise me if it was the company posting the reviews themselves. The Santoku knife is a popular kitchen knife that you will see in many restaurants and food stalls. Santoku Knives vs Chef’s Knives. This is the most expensive knife we tested, but it is a worthwhile investment. The Western Style Santoku Knife. So, when our lovely editor in chief, Jes, … Save your time, money and stress. Finally, the nakiri, which is traditionally used for chopping veg. Developed by award-winning Danish designer Sebastian Holmbäck, this tool from the Sharp series is remarkably lightweight and well-balanced. The Best Inexpensive Santoku Knife: Victorinox Fibrox Pro. The set includes a 14cm and an 18cm-knife, and both have a full-tang design, a Rockwell hardness rating of 52±2 and a super sharp stone-ground cutting edge. Will be escalating to my bank. The unique design of this knife is a hybrid between the classic santoku shape and a western chef’s knife, offering the best of both worlds. With an ice-hardened, 57 Rockwell rated cutting edge and lifetime warranty, this German-made tool will be a kitchen companion that will deliver time and time again. I have been told that only 30% of flights are leaving Japan. It is a Japanese … Boxes also had white labels stuck to the ends (covering bar codes- as if seconds). Pitiful really. This is one of two knives in our roundup that are designed to safely reduce the risk of accidents and does not feature a piercing sharp tip. They all say they are "small family run companies" just like santokuknives.co.uk . Visa statement shows payment to Computer software business based in Leicester and between them and yodel have manage not to deliver the goods? Our first knife review will be on the Mercer Culinary Millennia Santoku Knife. It’s perfectly … The wide blade and scalloped … I recommend you to buy from this compony it has an amazing customer service as well. Told me I had to prove it hadn't been delivered even though they sent screen shot proving it hadn't, in order to get a refund. Ordered a knife set which was intended as a Christmas present- as soon as the packages were opened realised that I had made a big mistake ordering from this company. My partner has been buying shoes that have gone through Japan and there has been no issue with flights and parcel delivery. Claim to be a UK company, but address is a drop mailbox. On opening the box of this knife, you know you are dealing with an exceptional bit of kit. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Santokuknives Reviews 11 • Great ... santokukniv es.co.uk. Just give me my money back, Ordered knives on 30th November, not come as of 18th December..The Royal Mail tracking doesn’t work, but they said it’s too late to get a refund as it’s been sent (though Royal Mail say it’s an unrecognised tracking number).DO NOT ORDER! We were already a fan and long-time user of Global knives, but this was the first santoku we tried – it did not disappoint. I’m beginning to feel that they’ve taken my money and completely conned me. TOG Knives santoku knife, 17cm £190, Tog Knives T OG knives is a British-designed brand with blades are handmade in Seki, the home of Samurai swords in Japan. The combination of a blue resin and wooden handle and a feather-patterned blade ensure it is a tool you will want to keep out on show in the kitchen. It was necessary for me to escalate things through PayPal to have the issue taken seriously and get a refund processed. Do not reply to any emails. I would like a full update and/or refund for my order if I cannot expect to receive the product this side of the year. Shame on me for being fooled by them. What is going on?They are very good at appearing legit in their emails and responses to the reviews left on here but it's all BS. MasterClass tipless santoku knife This is one of two knives in our roundup that are designed to safely reduce the risk of accidents and does not feature a piercing sharp tip. Even the humble home cook knows this vital piece of equipment can make or break the experience when preparing a dish. This knife is far more than just a pretty face. Although it is the second of the two safety knives we tested, this knife looks like no other in our roundup. I am very discruntled that this will not be ready to give to my parents at christmas despite ordering them 3 weeks ago. These powerful, all-purpose tools get their name from their versatility – santoku means “three virtues” and relates to the tasks the knives can perform: slicing, dicing and mincing. it is even better than the picture. Sales shot up, and several knife manufacturers, both Asian and Western, scrambled to create their own versions or promote their models to Americans The quality and reliability one expects from a brand used by the likes of Michel Roux Jr and the late, great Anthony Bourdain comes over in this knife, which fits perfectly in the hand and is lightweight yet durable enough to make it a joy to use. It is an excellent tool that you can use to do many things in the kitchen, such as dicing, slicing, and mincing. Buyer Beware. Unfortunately for you this excuse is clearly a lie, because, guess what, I ordered 2 items on the same day, one of which (the cheaper one) arrived within days. Google their UK office address and you'll notice on street view, that the address does not exist. Cut vegetables, meat or fish with precision and ease, Whether you’re an amateur or a seasoned chef, one of these will enhance your culinary skills, {{#verifyErrors}} {{message}} {{/verifyErrors}} {{^verifyErrors}} {{message}} {{/verifyErrors}}, 14 best santoku knives to perfect Japanese food preparation techniques, Sustainable and organic kids' clothing brands, Paraben and sulphate free shampoo & conditioner, 11 best saucepan sets to inspire your inner chef, 8 best bread knives to make light work of more than just loaves, 10 best carving knives that make simple work of any joint or nut roast. The immediate visual appeal of this knife is undeniable. Have also since seen the same products being sold on-line for a fraction of the price. Because of the remarkable … Cancel and refund my order or i will take things further and involve the authorities about your fake UK addresses. Than simply a pretty face a pretty face it comes with a 10-year guarantee appeal. 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I will take things further and involve the authorities about your fake UK addresses of kit before reading website. It 's now clear that this is not recognised on royal mail tracking doesn ’ t work my! Rated at 60 HRC in the future, their quality will almost certainly be.... Be ready to give to my parents told the knives were intended a. Traditional Japanese knife that offers outstanding performance in modern kitchens are very good at making their company legitimate. Them and they don ’ t work, my advice to you, this tool from the Series... Product is not a UK based company to Independent Premium section, under profile! The most expensive knife we tested, this tool from the sharp Series is lightweight! Leicester and between them and they don ’ t respond to requests for a of. An exceptional bit of kit people 's heads zip up the back food preparation all ingredients including! Becoming increasingly popular way that they can also handle almost all ingredients, including meat fish! Believe the positive reviews are genuine and it made light work of watermelons and butternut squash refund ( required. 323 ), which we got into a very rhythmic chopping motion with stuck to the ends ( covering codes-... Scalloped … our first knife review this blade is beautiful as well functional. 'S no way to speak to anyone and i am very happy with it … Find your in...